South Florida Watch Repair

Gray & Sons wants happy customers. How do we do that? Gray & Sons Jewelers is the most respected independent Watch Repair and Service Center in South Florida. Servicing Miami, West Palm Beach, Key Biscayne, Surfside and international clients since 1980. We repair fine Swiss mechanical watches and have six Swiss-trained Master Watchmakers and Jewelers with over 150 years combined experience to perform all watch and jewelry repair services. We also provide a 1-year warranty on all our luxury watch repairs (2-year warranty for Rolex watches), giving you a peace of mind that we stand behind our products and services, making every effort to provide you with the superior quality you expect.

Is your watch running slow? We will analyze its condition and, based on how the watch presents itself, we can simply replace your watch batteries or let you know what repairs need to be made to bring your watch back to its Like-New condition, getting your approval before commencing repairs.

Is your watch too loose? We can adjust or resize your existing watch band, or replace it with a watch band or strap to your liking. We strive to satisfy our customers’ demands by guiding them toward the best option. We help our clients make informed decisions, based on the combined knowledge and expertise of our team. If your watch doesn’t need to be repaired, we will tell you. We won’t open up a watch, potentially exposing it to dust particles and humidity, if it’s unnecessary.

Is your watch crystal scratched or cracked? We can polish it to bring back its original luster, or we can replace it, so it looks Like-New.

Is your watch dial marred in any way? We have a wide variety of watch dial options for you to choose from, and we can replace the dial, giving you a unique piece to show off.

We provide other watch repair services, including: overhaul, polishing, dent repair, crown replacement, water proofing, and band/bracelet repair, replacement, or rebuilding.

If you don’t have time to come in to our showroom, that’s ok – just request one of our Easy Ship Boxes, fill out a form that we’ll send to you, and mail your watch or jewelry to our secure and fully-insured location. One of our master watchmakers or experienced jewelers will evaluate your item and we will contact you with a complimentary estimate. Upon your approval, we will immediately commence repairs. Should you choose to repair your watch or jewelry at a different time, we will simply mail it back at no cost to you.

Why send your watch to us instead of going to your local jewelry store? Because we guarantee that our Swiss-trained watchmakers will make repairs in-house, using only the highest quality parts, thereby providing you with a Like-New watch that appears as if it never needed to be repaired in the first place. We know that your watches and jewelry carry a high emotional and sentimental value, and from the moment we receive it, we treat it with the utmost care and precision, as if it was our own.

Our professional staff throughout Miami, West Palm Beach, Aventura, and Fort Lauderdale pride themselves on educating our clients. We help you make sure you understand the issues, why they happen, and how we will remedy the situation. With our unwavering commitment to ensuring we have satisfied clients, we are confident that once you work with Gray & Sons and experience our superior care and craftsmanship, you won’t trust your valuables with anyone else.